In light of recent announcements made by the First Minister of Wales we wish to reassure all our clients that we will continue to maintain and deliver the best service we can.
Your matter will be progressed as normal and all deadlines met where possible. All our lines of communication remain open and we continue to accept new instructions.
Our Secure Workplace Risk Assessment leaves us well placed to continue to safeguard the health and safety of our colleagues and clients, which remains our key consideration. We have therefore put in place the following measures to facilitate the safe re-opening of our offices & we ask that you make yourself aware of the same:
>We must continue to ask our clients not to attend at our offices without a prior appointment. All clients will be asked if they are symptomatic prior to any meeting taking place. We will also continue to facilitate meetings with our clients & colleagues by telephone conference, Skype, Microsoft Teams or Zoom if you prefer
>A social distancing policy has been implemented, whereby all clients & staff must maintain a 2-metre distance where possible. To facilitate this, all face to face client meetings are to be at our Parc Menai office, where social distancing can be better achieved.
>No handshaking will be permitted.
>If, for any reason, social distancing cannot be adhered to, 3-ply disposable face masks & gloves must be worn by all staff & clients. These will be provided.
>Clear plastic screens have been erected at each reception desk & in the boardroom at our Parc Menai office. These are regularly cleaned.
>No tea, coffee or any other beverage will be offered to clients. Visitors are of course permitted to bring their own drinks in to the office if they wish.
>Hand sanitiser has been placed throughout the offices. Staff & clients are encouraged to use these regularly in addition to regular hand washing.
If you are aware of a forthcoming Court Hearing, then please remain in contact with the team. The Court service have recently put in place their own Cloud Video Platform to conduct Hearings, in addition to telephone, Teams and Skype Hearings.
