We welcome your feedback. Please see below some examples of the feedback the North Wales and Chester teams have recently received.


“Thanks to you guys – I doubt I’d be where I am now – my business secure, my future safe and my children happy. You all did a fantastic job of making a very unpleasant situation bearable. Please add this testimonial to the others you have and please show it to the next client that comes through your door. You were all superb.”

I just wanted to express my sincere thanks and gratitude to you for all the advice, patience and support and calming influence”. Please also convey my thanks to all relevant members of your team for their hard work, diligence and professional yet friendly manner at all times. I will be forever grateful to you all.”

“Thank you so much from the bottom of my heart, I appreciate everything you did for me. I also want to thank Aaron who has been a little gem and Gabrielle for her lovely ways and kindness, Bethan for making my life easier with her kind words and of course you, you have truly changed my life for the better, again, thank you.”

“Just a quick note to say thank you for everything you have done for me over the last 12 months. I would also like to thank the girls for the kindness and concern they have shown me.”

“Just wanted to thank you for the strength and support you have given me.”

“Thank you with all my heart, you have weathered me through a storm!”

“You gave me the strength to carry on when I felt like giving up and, for that, I will always be grateful.”

“Many thanks for sorting my life out.”

“Thank you so much for the hard work you did on my behalf during my divorce. Your professionalism throughout was very reassuring for myself and my family.”

“Many thanks for all your support during a difficult few years. The whole process was made so much easier because of the excellent service provided by Bennett Smith.”

“Thank you all for all your help and perseverance with our case, you couldn’t have done more, we appreciate it so much. Congratulations on the outcome – it couldn’t have been better.”

“I would also like to thank you for your help and support throughout my divorce and Court appearance for the settlement. I honestly don’t think I could have got through it without your support”.

“If I know anyone who is unfortunately in the same situation as I was, I will have no hesitation in recommending you and your company.”

“I am unsure how to properly thank you and the team. One thing is for certain, I have been extremely lucky in having Karen, you and the team sort out this little blip in my history.”

“I sincerely thank you for your, time, commitment, support and perseverance with regard to my unique case.”

“Just want to say a huge thank you to you all, you were so supportive, you have no idea how many times I just wanted to give up. Amazing result – thank you so much.”

“Thank you so much Rhiannon for the result you got me in court I was so pleased. You were amazing”

“Fantastic result. I was amazed, actually. You were fantastic Rhiannon”


“Thank you so much for all your patience and help in buying our new home!”

“Many thanks for your hard work on our behalf. Your support and expertise were much appreciated.”

“Thanks again for all your help and assistance, you have made it a very straightforward process, your attention to detail has been excellent, we would not hesitate to recommend you or indeed use your services again if and when the need should arise.”

“I just wanted to express my sincere thanks and gratitude to you for all the advice, patience, support and calming influence that you gave me during what proved to be an extremely long and trying legal battle!! You really were my saviour at times and thankfully a good result for us in the end. Please also convey my thanks to all relevant members of your team for their hard work, diligence and professional yet friendly manner at all times. I will be forever grateful.”


“Cheers and thanks for being a pro in times of amateurs.”

“Thank you so much. You made the whole experience completely stress free.”

“Excellent service, determined chasing-up of slow responses from other party’s legal team, clear explanations, absolute integrity. Very satisfied and have already recommended your team to others.”

“Thank you for your help. Despite being a rather slow process, it has all been completely stress free; not the typical story for the general house buying experience. You and your company will be highly recommended, as you were initially recommended to me. Thank you again.”

“Thank you so much for all your hard work with the purchase of our new home!! We feel you went above and beyond at times and it was greatly appreciated!!”

“Just wanted to say a big thank you for the conveyancing work that you did for me. It wasn’t easy dealing with someone else’s property, but you made it as straight forward as it could be. Thank you for your clear and prompt communication.”

“Grateful thanks to you and the team for the seamless and professional work you did conveyancing my house purchase.”

“Just a note to thank you so very much for all your hard work on this case. Clients are very good friends of mine and they are overjoyed at the fact they have saved £5,000 with just a couple of hours to spare! We couldn’t have done this without all your hard work and thanks for pulling out all the stops.”


We aim to provide an efficient and effective service. If you have any concerns about any aspect of the service you have received, or about your bill, please raise them with the person dealing with your matter, failing that the Managing Director who has overall responsibility – [email protected]

We hope to resolve any issues you may have, but If you are still not satisfied or the matter has taken more than 8 weeks to deal with, you can contact the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ about your complaint. Any complaint to the Legal Ombudsman must usually be made within 6 months of the date of our final written decision on your complaint, but for further information, you should contact the Legal Ombudsman on 0300 5550333 or at [email protected]

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristics. You can raise your concerns with the Solicitors Regulation Authority

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